You choose the type of appointment you need (home/hotel visit, clinic appointment or First Available Doctor), fill in your details and, if you have insurance, provide the insurance information for a coverage check. The Coordination Center handles the organization of the appointment.

Availability depends on the area, specialty, time and nature of the case. The Coordination Center will inform you of the estimated response time before confirmation.

After your request is submitted, the Coordination Center checks availability, area, specialty and, where required, insurance approval. You will then receive confirmation.

Changes or cancellations depend on the stage of the process and availability. Please contact the Coordination Center immediately.

The Coordination Center will inform you about the nearest available option, an alternative specialty, a clinic appointment or the next available time.

Yes, where this option is available, you may request a specific partner doctor. In some cases, final availability is confirmed by the Coordination Center.

Yes. You can choose First Available Doctor so that you are matched with the fastest available suitable partner doctor.

Where available, you may request a doctor who speaks a specific language. This option depends on the availability of partner doctors.

Available specialties include general practitioners, internists, pediatricians, cardiologists, orthopedic doctors, ENT specialists, gynecologists and other specialties, depending on area and availability.

Partner doctors are licensed healthcare professionals and are selected based on experience, specialty and availability.

Yes, in many cases service through travel insurance may be possible. The patient must first contact the Coordination Center for guidance and to be informed whether a coverage check can be carried out. Coverage depends on the terms of the insurance policy and approval by the insurance company. For more information click here.

You can wait for the check to be completed or, if you wish, proceed as a private visit. For more information click here.

If the insurance company does not approve the case, you may choose whether you want to continue as a private visit. For more information click here.

In some cases, the patient may pay privately and use the necessary documents for possible reimbursement from their insurance company. Reimbursement depends on the terms of the policy. For more information click here.

This depends on the type of appointment and insurance coverage. In all cases, the cost or coverage process is communicated before final confirmation. For more information click here.

Prices vary depending on the specialty, type of visit (home / clinic), service area and urgency of the case. The final cost is communicated before the appointment is confirmed. For more information click here.

Additional medical procedures, tests or medication may involve separate charges. You will be informed before any additional service is carried out. For more information click here.

The service can assist with immediate and urgent cases, with possible ambulance coverage from Sisi to Kokkini Hani, depending on availability.

Yes. Where available, a visit can be organized at your home, hotel or accommodation.

Yes, where availability exists and the area is covered, a visit can be organized at the hotel or accommodation.

If the doctor determines that further hospital care is required, you will be given instructions or a referral to the appropriate hospital or medical facility.

Availability depends on the area, specialty and time of the request. The Coordination Center will inform you about the available options.